Telemedicine is a consultation with a licensed clinician carried out remotely, over secure messaging or video, instead of in a clinic. This page explains how an online consultation actually works, what a clinician can and cannot do without examining you, and how the documents you receive are verified.
You describe your concern, you are matched with a verified clinician, and you consult by chat or video. The clinician takes your history, asks what they need to ask, reviews anything you share such as a photo or a past result, and tells you what they think is going on and what to do next. If it is clinically appropriate, they issue a prescription, a lab or diagnostic request, or a certificate, and it lands on your record.
A clinician cannot physically examine you over a video call. Anything that needs palpation, auscultation, a procedure or hands-on assessment still needs an in-person visit, and a good telemedicine consultation will tell you so rather than guess. Telemedicine is never appropriate for an emergency: chest pain, difficulty breathing, severe bleeding, or signs of a stroke mean the nearest emergency room, now.
The usual worry about a document that arrives as a file is whether it is real. On Medee every issued document carries the Medeefy verification mark and a secure link: a pharmacy, an employer or a laboratory can open it and confirm the document is genuine and was issued by the clinician named on it, without being shown the clinical contents.
Medee is a connected health platform built for the Philippines, open to patients now and live for healthcare providers since 2024. It brings consultations, prescriptions, lab orders and a continuous medical record into one free app.
Consult a doctor online · For clinicians · FAQ · Back to Medee